General Troubleshooting

WorkSpace is performing slowly

Performance
If experiencing performance issues in WorkSpaces, use the following troubleshooting steps for remediation:
(RF = Recommended Fix)
(CM= Click Portal)
Slow workspace environment

• RF: Check for recent AV scans/run Programs > Accessories > Tools > Disk Cleanup

Workspace starts fast and slows over time throughout day/week

• RF: Reboot workspace at least bi-monthly to apply applicable updates
• CP: Dashboard > Workspaces > Actions > Reboot 

High CPU usage shortly after Windows starts

• RF:  Check for pending or recent Windows Updates changes

Screen tearing between device environment

• RF: Check device bandwidth/connection strength

Workspace connects but can't handle 3D rendering

• RF: Increase compute type to next echelon (cost)
• CM: Dashboard > Users > WorkSpaces Parameters 

WorkSpace won't connect to my network or internet

Connectivity
If experiencing connectivity issues in WorkSpaces, use the following troubleshooting steps for remediation:
(RF = Recommended Fix)
(CM= Click Portal)
Workspace displays as 'Unhealthy'

• RF: Wait 2-3 mins then reboot  (repeat up to 2 times as required)
• CM: Dashboard >WorkSpaces> Actions > Reboot 

WorkSpaces client timed out on establishing connection

• RF: Verify connection health
  https://status.aws.amazon.com/
  https://clients.amazonworkspaces.com/Health.html 

WorkSpace displays availability as 'Error'

• RF: Contact SynchroNet Support Services from back end support

My WorkSpace is not showing local peripherals (printers/scanners/media)?

De-register AWS client from GUI then re-register

• Select Gear Wheel on top right if using Windows to connect
• Use top left options if using Mac to connect

My WorkSpace loaded but I am missing applications?

From the CLICK dashboard, reboot the device (wait approx. 5-10 mins before logging in again).
In the CLICK portal map to: Dashboard > Workspaces > Actions > Reboot