General Troubleshooting

WorkSpace is performing slowly

Performance
If experiencing performance issues in WorkSpaces, use the following troubleshooting steps for remediation:
(RF = Recommended Fix)
(CM= Click Portal)
Slow workspace environment

  • RF: Check for recent AV scans/run Programs > Accessories > Tools > Disk Cleanup

Workspace starts fast and slows over time throughout day/week

  • RF: Reboot workspace at least bi-monthly to apply applicable updates
  • CP: Dashboard > Workspaces > Actions > Reboot 

High CPU usage shortly after Windows starts

  • RF:  Check for pending or recent Windows Updates changes

Screen tearing between device environment

  • RF: Check device bandwidth/connection strength

Workspace connects but can't handle 3D rendering

  • RF: Increase compute type to next echelon (cost)
  • CM: Dashboard > Users > WorkSpaces Parameters 

WorkSpace won't connect to my network or internet

Connectivity
If experiencing connectivity issues in WorkSpaces, use the following troubleshooting steps for remediation:
(RF = Recommended Fix)
(CM= Click Portal)
Workspace displays as 'Unhealthy'

  • RF: Wait 2-3 mins then reboot  (repeat up to 2 times as required)
  • CM: Dashboard >WorkSpaces> Actions > Reboot 

WorkSpaces client timed out on establishing connection

WorkSpace displays availability as 'Error'

  • RF: Contact SynchroNet Support Services from back end support

My WorkSpace is not showing local peripherals (printers/scanners/media)?

De-register AWS client from GUI then re-register

  • Select Gear Wheel on top right if using Windows to connect
  • Use top left options if using Mac to connect

My WorkSpace loaded but I am missing applications?

From the CLICK dashboard, reboot the device (wait approx. 5-10 mins before logging in again).
In the CLICK portal map to: Dashboard > Workspaces > Actions > Reboot